Help Center

To join myBoardHub, open the registration page and choose your role — Tenant (student), Parent/Guardian, or Boarding House Owner. You'll verify your email before your account is active. Owners also set up a payment sub-account so they can receive payments.

After registering, we email you a verification link. Click it to activate your account. If it didn't arrive, check spam, then use the resend option on the verification screen. Your account stays limited until the email is verified.

Use the "Forgot password" link on the login page. We email a reset link that's valid for a limited time. Open it and set a new password. If you're already signed in, you can change your password from Settings.

Open Browse Rooms to search listings. You can filter by city, price, room type, gender policy, and distance from a university, and sort by rating. Listings marked verified have had their documents reviewed by myBoardHub.

A verified badge means the owner submitted property and identity documents that myBoardHub reviewed. It's a trust signal, not a guarantee — always follow the safety guidelines when visiting or paying.

Open a room listing and tap Reserve. You'll confirm the details and pay the reservation amount to hold the room. Payment uses a secure checkout — GCash, Maya, or card. Reservations have a 1-hour payment window; if it isn't paid in time the hold is released automatically.

Payments go through our secure provider (Xendit). You can pay with GCash, Maya, or a credit/debit card. myBoardHub never sees or stores your full card number.

Open Payments from your dashboard to pay rent due. Select the bill, choose GCash, Maya, or card, and complete the secure checkout. A receipt is issued automatically once payment clears.

Refund eligibility depends on when you cancel and the stage of the reservation. The Refund Policy page explains the cancellation windows and amounts. Approved refunds are returned to your original payment method.

If a payment fails, no hold is placed and you can retry from the same screen. If you were charged but the reservation didn't confirm, wait a few minutes for it to reconcile, then check your reservations. If it still looks wrong, contact support with the date and amount.

Channels are city-based discussion spaces where students and owners can ask questions and share tips. Open Community Channels and pick your city to join the conversation.

Use the report option on any message, listing, or profile to flag it for review. For urgent safety concerns, also contact support directly.

First add your boarding house under Manage Boarding Houses, then add rooms under Manage Rooms — set the room type, price, capacity, and photos. Submitting property documents lets your listing earn a verified badge.

Open Tenant Management to review reservation requests, approve or decline applicants, and manage active leases. New reservation requests also appear under Reservations.

Tenant payments flow to your payment sub-account through our provider, and a BIR-compliant e-receipt is issued automatically. Track incoming payments under Payments. Make sure your payment details are set up during registration so payouts aren't held.

Use Announcements to broadcast a message to all tenants of a boarding house — useful for maintenance notices, payment reminders, or house rules updates.

As a parent/guardian, your account reads your linked student's lease, payments, and announcements. The student grants access from their Parent Access screen; once linked, you'll see their information under your dashboard.